Current Privacy Statement

Last updated February 2020

This summary sets out how Brentford Voice uses and protects any information that you give us and when you use this website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Brentford Voice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.

Brentford Voice may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information: –

  • Membership details such as your name, contact information, postcode, email address
  • The Website collects one cookie directly, this allows us to show the notice on the home page when you first visit
  • We collect cookies indirectly from the website hosting company, Google analytics and the Google map on the contact page
  • The newsletter sign up form is connected directly to Mailchimp. We do not store your email address on the Brentford Voice website and the form does not leave a cookie

What we do with the information we gather

We require to keep proper details of our members so we can inform them of events such as the Annual General Meetings and to check voting rights.

We also want to understand your needs and provide you with a better service.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

You can unsubscribe to our newsletter via the link provided in the electronic newsletter or contact us at stating if you would like to stop receiving the electronic version of the newsletter or have your details removed completely.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Brentford Voice uses limited cookies on the website. By using the Service, you consent to the use of cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

How Brentford Voice uses cookies

The Website sets one cookie in your browser, either spu_conversion_364 or spu_closing_364. This will depend on the choice you make when the notice appears when you first arrive at the website.

The company that hosts the website, TSO Host, sets a load balancing cookie DYNSRV.

The Website uses Google Analytics and Google Maps. Google Analytics sets up to four cookies _utma, _utmb, _utmc and _utmz. The Google Map on the contact page sets up to five cookies MPRF, NID, PREF, SNID and MPRF.


The information contained on the Website is for general information purposes only. Brentford Voice assumes no responsibility for errors or omissions in the content of the Website.

In no event shall Brentford Voice be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Brentford Voice reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.

Brentford Voice does not warrant that the Service is free of viruses or other harmful components.

The Website may contain links to external websites that are not provided or maintained by or in any way affiliated with Brentford Voice. Please note that Brentford Voice does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Terms and Conditions

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Brentford Voice. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Brentford Voice.


We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Data Collection

Email address for our newsletter are collected on the Website but is held by Mailchimp. Mailchimp is the third-party online application that we use to issue the electronic version of the Brentford Voice Newsletter.

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself. Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Further details on how Usage Data is collected can be found in our cookies policy on this page.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy and as defined in our cookies policy on this page.

Data Retention

Brentford Voice will retain your Personal Data for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example to keep records of our members or if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

You have the right to have your Personal Data (email address) removed from the Mailchimp database. You can unsubscribe via the link provided in the electronic newsletter or contact the Management Office stating if you would like to stop receiving the electronic version of the newsletter or have your details removed completely.

Brentford Voice will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Google and Mailchimp may store or transfer your Data to computers located outside of the United Kingdom where the data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Brentford Voice will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Under certain circumstances, Brentford Voice may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. Please contact us if you wish to know more about these third-party service providers.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.